Electronic appeals

In order to send an electronic appeal, you need to familiarize yourself with the following conditions.

Electronic applications of citizens of the Republic of Belarus, foreign citizens and stateless persons located on the territory of the Republic of Belarus, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are sent and considered by OJSC Belelektromontazh in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 "On Citizens' Appeals and legal entities ".

An electronic appeal is presented in Belarusian or Russian.

Electronic applications received by OJSC Belelektromontazh are considered no later than fifteen days, and those requiring additional study and verification - no later than one month. Responses to electronic requests are sent to the applicants' e-mail address specified in the electronic request. Written responses to electronic appeals are given in the cases established by the Law of the Republic of Belarus dated July 18, 2011 "On appeals of citizens and legal entities".

Electronic appeals can be left without consideration on the merits if they:

• are not in Belarusian or Russian;
• does not contain the last name, first name, patronymic, address of the place of residence (place of stay) of the citizen;
• do not contain the full name of the legal entity and the address of its location, surname, proper name, patronymic of the head or the person authorized to sign petitions in the prescribed manner (for legal entities);
• contains text that cannot be read;
• contain obscene or offensive words or expressions;
• are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, or in accordance with legislative acts, a different procedure for submitting and considering such appeals;
• contain questions that are not within the competence of OJSC Belelektromontazh;
• missed the deadline for filing a complaint without good reason;
• a repeated appeal has been filed, if it has already been considered on the merits and it does not contain new circumstances that are important for considering the appeal on the merits;
• The correspondence with the applicant has been terminated.

The response of JSC "Belelektromontazh" to the appeal or the decision to leave the appeal without consideration on the merits can be appealed in the manner prescribed by the Law of the Republic of Belarus dated July 18, 2011 "On appeals of citizens and legal entities".

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